As a Customer Care Agent, the candidate will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. She will interact with customers via phone, mostly and other communication channels to provide information on unfulfilled orders, share the timeline for goods to arrive and suggest a suitable alternative, if necessary.

Responsibilities:

• Respond promptly and professionally to customer whose orders are in unfulfilled state via phone, and other communication channels.
• Share the timeline of the goods to be restocked
• Suggest a best and alternative product, in case the ordered product/s are not available.
• Identify and escalate priority issues or trends to appropriate teams for further investigation and resolution.
• Stay up-to-date on product knowledge, company policies, and industry trends to better assist customers.
• Contribute to a positive and collaborative team environment by sharing knowledge and best practices with colleagues.

Qualifications:

• Completed bachelor degree in any field.
• Previous customer service experience preferred, but not required.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with computers and ability to learn new software quickly.
• Positive attitude and willingness to go above and beyond to assist customers.
• Ability to work independently and as part of a team.